Privacy Policy

1. Information we collect

When you call a Wren-powered line, we collect the details you provide to arrange a ride: the passenger’s name, a callback phone number, pickup and destination, date and time, mobility and accommodation needs, who is paying, and related information. Because the purpose is medical transportation, some of this may include health-related details necessary to arrange the trip.

When you take part in the SMS program, we collect your mobile phone number and your consent to be texted. When you use this website or the contact form, we collect what you submit (such as name, email, company, and message) and basic technical and usage data. Calls may be recorded only where permitted and disclosed to you.

If you choose to pay by card, the payment is completed on a page hosted by the transportation operator’s payment processor. We do not ask for card numbers by phone or by text, and we do not collect or store your card number, expiration date, or security code. We keep only the amount, the date, and whether the payment succeeded, so the operator’s records and ours agree.

2. How we use information

We use the information to take and relay booking requests to the transportation operator you contacted, to send trip-related notifications (such as confirmations, reminders, payment links you ask for, and dispatch updates) by text message and email, to respond to inquiries, and to operate, secure, and improve the service.

3. SMS program and consent

By providing your mobile number or opting in during a call, you consent to receive trip-related text messages from or on behalf of the transportation operator through Wren. If you ask on the call to pay by card, we text you a link to the operator’s payment page for that trip. Message frequency varies based on your bookings and trip activity. Message and data rates may apply. You can reply STOP at any time to opt out, and HELP for help, or contact us at contact@wren.talk. The full program disclosures are in the SMS Program Terms & Consent.

4. How we share information

We share the booking and contact details you provide with the transportation operator you contacted, so they can schedule and complete your ride. We use service providers (such as our telephony and messaging carriers, cloud hosting, email delivery, and the operator’s payment processor) to operate the service; they may use the information only to provide services to us or to the operator.

We do not sell or rent your personal information. We may disclose information when required by law or to protect rights and safety.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

5. Health-related information

Where we process health-related information on behalf of a transportation operator, we act as that operator’s service provider under our agreement with them, including a HIPAA Business Associate Agreement where required. The operator is responsible for its own privacy practices and for the care it provides. We do not send health-related details to payment processors; a payment page shows the operator’s name, the amount, and a trip reference.

6. Data retention and security

We retain information for as long as needed to provide the service and as required by law or by our agreements with operators, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect information, though no method of transmission or storage is completely secure.

7. Your choices

You can opt out of text messages at any time by replying STOP. For access, correction, or deletion requests, contact us at contact@wren.talk; we will respond consistent with applicable law and our obligations to the operators we serve. This service is not directed to children under 13, and we do not knowingly collect their information.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new effective date.

9. Contact us

Questions about this policy or your information: contact@wren.talk.